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Gateway troubleshooting

This page is the deep runbook. Start at /help/troubleshooting if you want the fast triage flow first.

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Command ladder

Run these first, in this order: 
openclaw status
openclaw gateway status
openclaw logs --follow
openclaw doctor
openclaw channels status --probe
Expected healthy signals:
  • openclaw gateway status shows Runtime: running and RPC probe: ok.
  • openclaw doctor reports no blocking config/service issues.
  • openclaw channels status --probe shows live per-account transport status and, where supported, probe/audit results such as works or audit ok.

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Anthropic 429 extra usage required for long context

Use this when logs/errors include: HTTP 429: rate_limit_error: Extra usage is required for long context requests. 
openclaw logs --follow
openclaw models status
openclaw config get agents.defaults.models
Look for:
  • Selected Anthropic Opus/Sonnet model has params.context1m: true.
  • Current Anthropic credential is not eligible for long-context usage.
  • Requests fail only on long sessions/model runs that need the 1M beta path.
Fix options:
  1. Disable context1m for that model to fall back to the normal context window.
  2. Use an Anthropic API key with billing, or enable Anthropic Extra Usage on the Anthropic OAuth/subscription account.
  3. Configure fallback models so runs continue when Anthropic long-context requests are rejected.
Related:

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No replies

If channels are up but nothing answers, check routing and policy before reconnecting anything. 
openclaw status
openclaw channels status --probe
openclaw pairing list --channel <channel> [--account <id>]
openclaw config get channels
openclaw logs --follow
Look for:
  • Pairing pending for DM senders.
  • Group mention gating (requireMention, mentionPatterns).
  • Channel/group allowlist mismatches.
Common signatures:
  • drop guild message (mention required → group message ignored until mention.
  • pairing request → sender needs approval.
  • blocked / allowlist → sender/channel was filtered by policy.
Related:

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Dashboard control ui connectivity

When dashboard/control UI will not connect, validate URL, auth mode, and secure context assumptions. 
openclaw gateway status
openclaw status
openclaw logs --follow
openclaw doctor
openclaw gateway status --json
Look for:
  • Correct probe URL and dashboard URL.
  • Auth mode/token mismatch between client and gateway.
  • HTTP usage where device identity is required.
Common signatures:
  • device identity required → non-secure context or missing device auth.
  • origin not allowed → browser Origin is not in gateway.controlUi.allowedOrigins (or you are connecting from a non-loopback browser origin without an explicit allowlist).
  • device nonce required / device nonce mismatch → client is not completing the challenge-based device auth flow (connect.challenge + device.nonce).
  • device signature invalid / device signature expired → client signed the wrong payload (or stale timestamp) for the current handshake.
  • AUTH_TOKEN_MISMATCH with canRetryWithDeviceToken=true → client can do one trusted retry with cached device token.
  • That cached-token retry reuses the cached scope set stored with the paired device token. Explicit deviceToken / explicit scopes callers keep their requested scope set instead.
  • Outside that retry path, connect auth precedence is explicit shared token/password first, then explicit deviceToken, then stored device token, then bootstrap token.
  • On the async Tailscale Serve Control UI path, failed attempts for the same {scope, ip} are serialized before the limiter records the failure. Two bad concurrent retries from the same client can therefore surface retry later on the second attempt instead of two plain mismatches.
  • too many failed authentication attempts (retry later) from a browser-origin loopback client → repeated failures from that same normalized Origin are locked out temporarily; another localhost origin uses a separate bucket.
  • repeated unauthorized after that retry → shared token/device token drift; refresh token config and re-approve/rotate device token if needed.
  • gateway connect failed: → wrong host/port/url target.

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Auth detail codes quick map

Use error.details.code from the failed connect response to pick the next action:
Detail codeMeaningRecommended action
AUTH_TOKEN_MISSINGClient did not send a required shared token.Paste/set token in the client and retry. For dashboard paths: openclaw config get gateway.auth.token then paste into Control UI settings.
AUTH_TOKEN_MISMATCHShared token did not match gateway auth token.If canRetryWithDeviceToken=true, allow one trusted retry. Cached-token retries reuse stored approved scopes; explicit deviceToken / scopes callers keep requested scopes. If still failing, run the token drift recovery checklist.
AUTH_DEVICE_TOKEN_MISMATCHCached per-device token is stale or revoked.Rotate/re-approve device token using devices CLI, then reconnect.
PAIRING_REQUIREDDevice identity is known but not approved for this role.Approve pending request: openclaw devices list then openclaw devices approve <requestId>.
Device auth v2 migration check: 
openclaw --version
openclaw doctor
openclaw gateway status
If logs show nonce/signature errors, update the connecting client and verify it:
  1. waits for connect.challenge
  2. signs the challenge-bound payload
  3. sends connect.params.device.nonce with the same challenge nonce
If openclaw devices rotate / revoke / remove is denied unexpectedly:
  • paired-device token sessions can manage only their own device unless the caller also has operator.admin
  • openclaw devices rotate --scope ... can only request operator scopes that the caller session already holds
Related:

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Gateway service not running

Use this when service is installed but process does not stay up. 
openclaw gateway status
openclaw status
openclaw logs --follow
openclaw doctor
openclaw gateway status --deep   # also scan system-level services
Look for:
  • Runtime: stopped with exit hints.
  • Service config mismatch (Config (cli) vs Config (service)).
  • Port/listener conflicts.
  • Extra launchd/systemd/schtasks installs when --deep is used.
  • Other gateway-like services detected (best effort) cleanup hints.
Common signatures:
  • Gateway start blocked: set gateway.mode=local or existing config is missing gateway.mode → local gateway mode is not enabled, or the config file was clobbered and lost gateway.mode. Fix: set gateway.mode="local" in your config, or re-run openclaw onboard --mode local / openclaw setup to restamp the expected local-mode config. If you are running OpenClaw via Podman, the default config path is ~/.openclaw/openclaw.json.
  • refusing to bind gateway ... without auth → non-loopback bind without a valid gateway auth path (token/password, or trusted-proxy where configured).
  • another gateway instance is already listening / EADDRINUSE → port conflict.
  • Other gateway-like services detected (best effort) → stale or parallel launchd/systemd/schtasks units exist. Most setups should keep one gateway per machine; if you do need more than one, isolate ports + config/state/workspace. See /gateway#multiple-gateways-same-host.
Related:

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Gateway probe warnings

Use this when openclaw gateway probe reaches something, but still prints a warning block. 
openclaw gateway probe
openclaw gateway probe --json
openclaw gateway probe --ssh user@gateway-host
Look for:
  • warnings[].code and primaryTargetId in JSON output.
  • Whether the warning is about SSH fallback, multiple gateways, missing scopes, or unresolved auth refs.
Common signatures:
  • SSH tunnel failed to start; falling back to direct probes. → SSH setup failed, but the command still tried direct configured/loopback targets.
  • multiple reachable gateways detected → more than one target answered. Usually this means an intentional multi-gateway setup or stale/duplicate listeners.
  • Probe diagnostics are limited by gateway scopes (missing operator.read) → connect worked, but detail RPC is scope-limited; pair device identity or use credentials with operator.read.
  • unresolved gateway.auth.* / gateway.remote.* SecretRef warning text → auth material was unavailable in this command path for the failed target.
Related:

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Channel connected messages not flowing

If channel state is connected but message flow is dead, focus on policy, permissions, and channel specific delivery rules. 
openclaw channels status --probe
openclaw pairing list --channel <channel> [--account <id>]
openclaw status --deep
openclaw logs --follow
openclaw config get channels
Look for:
  • DM policy (pairing, allowlist, open, disabled).
  • Group allowlist and mention requirements.
  • Missing channel API permissions/scopes.
Common signatures:
  • mention required → message ignored by group mention policy.
  • pairing / pending approval traces → sender is not approved.
  • missing_scope, not_in_channel, Forbidden, 401/403 → channel auth/permissions issue.
Related:

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Cron and heartbeat delivery

If cron or heartbeat did not run or did not deliver, verify scheduler state first, then delivery target. 
openclaw cron status
openclaw cron list
openclaw cron runs --id <jobId> --limit 20
openclaw system heartbeat last
openclaw logs --follow
Look for:
  • Cron enabled and next wake present.
  • Job run history status (ok, skipped, error).
  • Heartbeat skip reasons (quiet-hours, requests-in-flight, alerts-disabled, empty-heartbeat-file, no-tasks-due).
Common signatures:
  • cron: scheduler disabled; jobs will not run automatically → cron disabled.
  • cron: timer tick failed → scheduler tick failed; check file/log/runtime errors.
  • heartbeat skipped with reason=quiet-hours → outside active hours window.
  • heartbeat skipped with reason=empty-heartbeat-file → HEARTBEAT.md exists but only contains blank lines / markdown headers, so OpenClaw skips the model call.
  • heartbeat skipped with reason=no-tasks-due → HEARTBEAT.md contains a tasks: block, but none of the tasks are due on this tick.
  • heartbeat: unknown accountId → invalid account id for heartbeat delivery target.
  • heartbeat skipped with reason=dm-blocked → heartbeat target resolved to a DM-style destination while agents.defaults.heartbeat.directPolicy (or per-agent override) is set to block.
Related:

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Node paired tool fails

If a node is paired but tools fail, isolate foreground, permission, and approval state. 
openclaw nodes status
openclaw nodes describe --node <idOrNameOrIp>
openclaw approvals get --node <idOrNameOrIp>
openclaw logs --follow
openclaw status
Look for:
  • Node online with expected capabilities.
  • OS permission grants for camera/mic/location/screen.
  • Exec approvals and allowlist state.
Common signatures:
  • NODE_BACKGROUND_UNAVAILABLE → node app must be in foreground.
  • *_PERMISSION_REQUIRED / LOCATION_PERMISSION_REQUIRED → missing OS permission.
  • SYSTEM_RUN_DENIED: approval required → exec approval pending.
  • SYSTEM_RUN_DENIED: allowlist miss → command blocked by allowlist.
Related:

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Browser tool fails

Use this when browser tool actions fail even though the gateway itself is healthy. 
openclaw browser status
openclaw browser start --browser-profile openclaw
openclaw browser profiles
openclaw logs --follow
openclaw doctor
Look for:
  • Whether plugins.allow is set and includes browser.
  • Valid browser executable path.
  • CDP profile reachability.
  • Local Chrome availability for existing-session / user profiles.
Common signatures:
  • unknown command "browser" or unknown command 'browser' → the bundled browser plugin is excluded by plugins.allow.
  • browser tool missing / unavailable while browser.enabled=true → plugins.allow excludes browser, so the plugin never loaded.
  • Failed to start Chrome CDP on port → browser process failed to launch.
  • browser.executablePath not found → configured path is invalid.
  • browser.cdpUrl must be http(s) or ws(s) → the configured CDP URL uses an unsupported scheme such as file: or ftp:.
  • browser.cdpUrl has invalid port → the configured CDP URL has a bad or out-of-range port.
  • No Chrome tabs found for profile="user" → the Chrome MCP attach profile has no open local Chrome tabs.
  • Remote CDP for profile "<name>" is not reachable → the configured remote CDP endpoint is not reachable from the gateway host.
  • Browser attachOnly is enabled ... not reachable or Browser attachOnly is enabled and CDP websocket ... is not reachable → attach-only profile has no reachable target, or the HTTP endpoint answered but the CDP WebSocket still could not be opened.
  • Playwright is not available in this gateway build; '<feature>' is unsupported. → the current gateway install lacks the full Playwright package; ARIA snapshots and basic page screenshots can still work, but navigation, AI snapshots, CSS-selector element screenshots, and PDF export stay unavailable.
  • fullPage is not supported for element screenshots → screenshot request mixed --full-page with --ref or --element.
  • element screenshots are not supported for existing-session profiles; use ref from snapshot. → Chrome MCP / existing-session screenshot calls must use page capture or a snapshot --ref, not CSS --element.
  • existing-session file uploads do not support element selectors; use ref/inputRef. → Chrome MCP upload hooks need snapshot refs, not CSS selectors.
  • existing-session file uploads currently support one file at a time. → send one upload per call on Chrome MCP profiles.
  • existing-session dialog handling does not support timeoutMs. → dialog hooks on Chrome MCP profiles do not support timeout overrides.
  • response body is not supported for existing-session profiles yet. → responsebody still requires a managed browser or raw CDP profile.
  • stale viewport / dark-mode / locale / offline overrides on attach-only or remote CDP profiles → run openclaw browser stop --browser-profile <name> to close the active control session and release Playwright/CDP emulation state without restarting the whole gateway.
Related:

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If you upgraded and something suddenly broke

Most post-upgrade breakage is config drift or stricter defaults now being enforced.

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1) Auth and URL override behavior changed

openclaw gateway status
openclaw config get gateway.mode
openclaw config get gateway.remote.url
openclaw config get gateway.auth.mode
What to check:
  • If gateway.mode=remote, CLI calls may be targeting remote while your local service is fine.
  • Explicit --url calls do not fall back to stored credentials.
Common signatures:
  • gateway connect failed: → wrong URL target.
  • unauthorized → endpoint reachable but wrong auth.

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2) Bind and auth guardrails are stricter

openclaw config get gateway.bind
openclaw config get gateway.auth.mode
openclaw config get gateway.auth.token
openclaw gateway status
openclaw logs --follow
What to check:
  • Non-loopback binds (lan, tailnet, custom) need a valid gateway auth path: shared token/password auth, or a correctly configured non-loopback trusted-proxy deployment.
  • Old keys like gateway.token do not replace gateway.auth.token.
Common signatures:
  • refusing to bind gateway ... without auth → non-loopback bind without a valid gateway auth path.
  • RPC probe: failed while runtime is running → gateway alive but inaccessible with current auth/url.

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3) Pairing and device identity state changed

openclaw devices list
openclaw pairing list --channel <channel> [--account <id>]
openclaw logs --follow
openclaw doctor
What to check:
  • Pending device approvals for dashboard/nodes.
  • Pending DM pairing approvals after policy or identity changes.
Common signatures:
  • device identity required → device auth not satisfied.
  • pairing required → sender/device must be approved.
If the service config and runtime still disagree after checks, reinstall service metadata from the same profile/state directory: 
openclaw gateway install --force
openclaw gateway restart
Related: